Frequently Asked Questions

Faculty

If you don't see an answer to your question below, check the Clickers@UD project site. If you need access to the site contact us for prompt assistance.

Students

What clicker should I buy?

Students can participate at UD using any version of i>clicker. Later this year an updated version of the original model, the i>clicker+, will be released. Students who already own the original i>clicker do not need to purchase an i>clicker+. Another model the vendor offers is the i>clicker 2. It is designed to accept text entries.

How much does an i>clicker cost?

i>clickers cost $40 new or $30 used at the UD Bookstore on Main Street. Students can purchase new or used i>clickers from any vendor they choose. We recommend checking the UD Classifieds for student-to-student sales. The University Bookstore will buy back i>clickers for $20.

I have two classes that require clickers. Can I use the same one?

Yes, you can use the same clicker in multiple classes.

How do I register my clicker?

If your instructor uses Sakai, login and register using the i>clicker link on the left-hand menu. Registering your clicker relates that clicker to you in every course where instructors are using both Sakai and i>clickers. See these instructions if you have any questions.

If your instructor doesn't use Sakai, they'll run the Roll Call feature during class. Your UDID is not stored in the device as in the previous model.

I can't read the ID number on the back of my i>clicker. How can I register it?

The clicker ID number is also printed on a sticker inside the battery compartment of each device. The batteries must be removed to see the sticker.

If you still aren't able to determine the device ID, ask your instructor to try the strategies we've provided them. Or, stop by Academic Technology Services on the second floor of East Hall and we'll be glad to help you.

What if my clicker stops working?

If fresh batteries don't solve your problem, and you bought your clicker this semester, take defective clickers to the UD Bookstore and ask to exchange it.

What batteries should I use?

Three standard AAA batteries are expected to last for 300 hours of polling. The Energizer brand is recommended because their slightly larger size fits more snugly into the battery compartment. It's recommended to replace all 3 batteries when necessary. A key or other small object can be inserted in the slot on the back of the clicker to pop open the access panel.

I can't make it to class on a day we're using clickers. Can I give it to my friend and have them vote for me?

Absolutely not. The University of Delaware's Code of Conduct specifically addresses this situation in section C. Cheating, articles v and vi.

I have a roommate with a clicker and now I don't know which one is mine. How can I tell?

Check the device ID number on the label on the back of the clicker. If your instructor uses Sakai, login and see which device is yours. You can register both IDs as long as you and your roommate aren't in the same class. Consider labeling your clicker with a permanent marker, sticker, or clicker skin to tell them a part.

Can I share my clicker?

Yes, roommates/friends can share a clicker IF they aren't in the same class where clickers are used.

Your instructor said there's a problem with your i>clicker registration in Sakai. What should you do?

Unregister any clickers you don't currently own through the tool in Sakai. Watch this video to understand the problem and how to fix it.

What if I want to change my vote?

You can recast your vote as long as the poll is open. Once the poll is closed, no changes will be accepted.

Can I participate in clicker polls if my vision is impaired?

Yes, i>clicker offers braille stickers that help visually impaired students locate the answer buttons. They also have a clicker that vibrates when the unit is powered on as a signal to the owner, if needed. The instructor or a classmate will have to verbally relay the questions and answer choices to you. Contact ATS if you need an i>clicker designed for accessibility.

What if I lose my clicker?

Buy or borrow another clicker. If your instructor uses Sakai, you can register another clicker yourself. Otherwise your instructor can add your alternate clicker's device ID to their i>grader gradebook.

Are rebates available?

Yes, look for bundled textbook/i>clicker options from these publishers: Bedford, Freeman and Worth, Cengage Learning, Elsevier, Lippincott, Williams & Wilkins, Macmillan, Pearson Education, Wiley Publishers, and W.W. Norton for mail-in rebates.

What if my clicker gets turned on in my backpack?

The clicker will turn off automatically after 5 minutes if it doesn't detect an active polling session. Once a session is in progress, the clicker will stay on for 90 minutes after the last response unless manually turned off by pressing the power button.

I accidentally hit the power button during class and turned off the clicker. Will this mess up my answers?

As long as the clicker in on when you vote (look for blue/power and green/voting lights) your answer will register. Because the device ID is linked to your responses in that class it doesn't matter if the remote is powered off between answers as long as the instructor is using the standard AA frequency. If you turn off your clicker during class and your instructor is using a different frequency you'll need to reset it. The directions to change frequency are on the back of the remote.

How do I join a session?

Just power on your clicker (you'll see a blue light) and participate. There's no need to search for a channel and join a session. If your instructor chooses to broadcast on a different frequency they'll display the channel and you can follow the directions printed on the back side of your clicker to change the frequency. When the i>clicker is powered off the device defaults back to the standard frequency of AA.

I heard there's a clicker web app. Can I use my iPhone instead of a clicker?

The web application can be used at faculty discretion. Your instructor will let you know if they are accepting web participation and how to set up an account. Web access licenses are available online from the vendor and at the UD Bookstore. They cost $16/yr or $32/4-yrs. If you already own a standard i>clicker there's no need to purchase a web access license. Standard and web access responses are collected during the same poll. Some transmission delays were noted by piloting faculty and students using the web access option. To learn more about this feature, see the i>clicker vendor's information about Web clickers.

Can I use my "old" clicker?

The PRS Interwrite eInstruction clicker no longer has value on campus. The calculator-style model is not compatible with the i>clicker software.

More questions? Check for answers at i>clicker's website or Contact ATS.